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Frequently Asked Questions

Last Updated on Jun 02, 2018
All our products can be purchased online on our site. The purchase process is secured by PayPal. If you already have a PayPal account, you can use PayPal Express Checkout or PayPal Standard Payment to make the payment. If you DO NOT have a PayPal account, you can simply pay with your credit card, if you select this option on the PayPal's checkout page (account creation is NOT necessary) If you cannot use a credit card or PayPal (or if you don't want to use it), you can make the payment by bank transfer too. After you place your order, you will receive an automatic e-mail letting you know that we have received your order and that your order is being processed.
Please use our CONTACT FORM if you wish to send us a message, or you can contact us anytime by using our ONLINE CHAT application.
It's very important for you to keep in mind, that every order will be shipped from Budapest, Hungary! You can choose SHIPPING WITH TRACKING OPTION (i.e. registered mail) too for a small surcharge (you can select this upgrade during the CHECKOUT PROCESS) ALL ORDERS are shipped by priority mail within 72 hours after we have received your order. In addition, shipping process will take around 5-21 days to reach the destination address (5-10 days inside Europe, 10-21 days to overseas). We will do our best to ship the products as soon as possible. The SHIPPING FEE will be calculated automatically during the Checkout Process. We use weight-based shipping fees. For example a typical order (200 grams/0.44lb) will cost US$6.50 to USA with priority mail (or US$10.50 with registered mail/tracking number) We pack the ordered items in a jiffy bag (padded envelope), which ensures that you will receive your order without damages.
It's very important for you to keep in mind, that every order will be shipped from Budapest, Hungary! ALL ORDERS are shipped by priority mail within 72 hours after we have received your order. In addition, shipping process will take around 5-21 days to reach the destination address (5-10 days inside Europe, 10-21 days to overseas). We will do our best to ship the products as soon as possible.
You can choose SHIPPING WITH TRACKING OPTION (i.e. registered mail) too for a small surcharge (you can select this upgrade during the CHECKOUT PROCESS)